There is only one way to create a smooth-running and prosperous business that reaches its full potential: by developing effective systems and processes that enable you to continually find and keep customers. At Lean 6 Services, based in Durham but working nationwide, we specialise in helping you build these robust systems to drive your business forward.
Creating effective business systems is the art and science of “business engineering.” It requires creativity and innovation (art) as well as logic and organisation (science).
System development is your primary task as a business owner. Here's how Lean 6 Services can guide you through this transformative process:
The Art and Science of Business Systems
Business systems must combine six important elements to be effective:
Process
Effective systems are well-designed, smooth-running, and standardised. They eliminate idle time, mistakes, downtime, unnecessary movement, bottlenecks, and inventory buildup. With stable, steady, and sustained processes, your business can consistently make money.
Components
A system must have all necessary components to function properly, including checklists, forms, reports, equipment, software, supplies, tools, and people. Many small businesses struggle due to missing or poor-quality system components.
People
People are often the most crucial and expensive system components. Placing the right people in the right jobs, supported by first-rate training, incentives, and accountability, ensures that your business can achieve extraordinary results with ordinary people.
Quality
Good systems minimise mistakes, waste, and rework, keeping costs down and ensuring products or services meet or exceed customer expectations. Quality considerations critical to the customer must be critical to you, or risk losing their business.
Speed
Efficient systems minimise delays and bottlenecks, ensuring fast enough operations to meet deadlines. Speed boosts productivity, increases sales capacity, shortens invoicing and cash flow cycles, and improves customer satisfaction.
Measurement
"You cannot manage what you cannot measure," said business authority Peter Drucker. Continuous measurement and feedback drive all process improvements. Establishing metrics that track progress towards your business goals ensures ongoing improvement and success.
How Lean 6 Services Can Help
At Lean 6 Services, we are firm believers in the principle that if you continue to do things the way you've always done them, the outcomes will remain unchanged. This mindset drives our approach to process improvement, where the focus is on working smarter, not harder.
Our extensive experience and passion for Lean Six Sigma methodology ensure that our workshops are engaging, interactive, and tailored to address your specific business needs and challenges.
Our workshops involve discussing processes, day-to-day issues, and frustrations. Through hands-on activities like process mapping and problem-solving games, participants learn to identify and address inefficiencies in their operations.
Our approach ensures that the training is not only informative but also memorable and directly applicable to your business.
Conclusion
When you carefully incorporate these six qualities into your business systems and processes, you will see remarkable results. Costs will go down, customers will be happier, and your organisation will be on track to reach its full potential.
Lean 6 Services is here to guide you on this journey of transformation and continuous improvement.
For more information and to see how Lean 6 Services can benefit your business, visit our website.
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